如何在工作中給出更好的反饋
How to Give Better Feedback at Work
難度：中階
來源：Editorial
Giving feedback at work can feel uncomfortable, but it's an important skill. Good feedback helps people improve and makes teams stronger. The key is to be clear and helpful, not harsh or personal. When done right, feedback builds trust instead of creating tension.
在工作中給出反饋可能會讓人感到不舒服，但這是一項重要的技能。好的反饋能幫助人們改進，讓團隊更強大。關鍵是要清晰和有用，而不是嚴厲或針對個人。如果做得對，反饋會建立信任，而不是製造緊張。
Start by focusing on specific actions, not the person's character. Instead of saying "You're always late," try "I noticed the meeting started 10 minutes late today." This approach keeps the conversation about work performance, not personal attacks. People are more likely to listen when they don't feel attacked.
首先關注具體的行為，而不是這個人的性格。不要說"你總是遲到"，而是說"我注意到今天的會議晚了10分鐘開始"。這種方法讓對話聚焦在工作表現上，而不是人身攻擊。當人們不感到被攻擊時，更願意傾聽。
Explain the impact of the behavior clearly. Help the person understand why it matters. For example, "When reports come in late, it delays the whole team's work." When people see the consequences, they're more motivated to change. This makes feedback feel like problem-solving, not criticism.
清楚地解釋行為的影響。幫助這個人理解為什麼這很重要。例如，"當報告晚交時，會延誤整個團隊的工作"。當人們看到後果時，更有動力去改變。這讓反饋感覺像是解決問題，而不是批評。
Offer practical suggestions for improvement. Don't just point out problems; provide solutions. You might say, "Could you try setting a reminder 30 minutes before the deadline?" Concrete steps are easier to follow than vague advice. This shows you want to help, not just complain.
提供實用的改進建議。不要只指出問題；要提供解決方案。你可以說，"你能在截止時間前30分鐘設定一個提醒嗎？"具體的步驟比模糊的建議更容易遵循。這表明你想幫助，而不僅僅是抱怨。
Choose the right time and place for feedback. Don't give feedback when someone is stressed or in front of others. Find a private moment when both of you can focus. End on a positive note by acknowledging what they do well. This balance helps feedback feel supportive rather than negative.
選擇合適的時間和地點給出反饋。不要在某人有壓力時或在其他人面前給出反饋。找一個私下的時刻，讓你們都能專注。透過承認他們做得好的地方來以積極的語氣結束。這種平衡讓反饋感覺是支援性的，而不是負面的。
重點詞彙
- feel uncomfortable (phr.)：感到不舒服
- build trust (phr.)：建立信任
- focus on (phr.v.)：專注於
- personal attacks (n.phr.)：人身攻擊
- explain the impact (phr.)：解釋影響
- more motivated (phr.)：更有動力
- practical suggestions (n.phr.)：實用建議
- point out (phr.v.)：指出
- concrete steps (n.phr.)：具體步驟
- choose the right time (phr.)：選擇合適的時間
- end on a positive note (phr.)：以積極的語氣結束
- feel supportive (phr.)：感覺是支援性的